Terms & Conditions

INFORMATION PROVIDED BY YOU
All information provided by yourself should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.

INFORMATION PROVIDED BY US
Demeter.lk will use all reasonable endeavors to ensure that information provided is free from errors and omissions and correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with British law.

CHANGES TO OUR TERMS OF SERVICE
If we decide to change our Terms of Service, we will post those changes on this page.

CONTACTING US
If there are any questions regarding this Terms of Service you may contact us using the information below.

24/6C,Dakshina Mawatha, Hokandara South Hokandara

Hotline : +94 713887663

PACKAGING INFO

At demeter.lk we take great care to ensure that your orders are securely packaged and arrive in perfect condition. Below is an outline of how we handle packaging for your purchases.

PACKAGING MATERIALS

1.Durable Packaging: We use high-quality, durable packaging materials to protect your items during transit. This includes sturdy boxes, protective wrapping, and cushioning materials to prevent damage.
2.    Eco-Friendly Options: Whenever possible, we use environmentally friendly packaging materials, including recyclable boxes and biodegradable fillers.

PACKING PROCESS

1.Secure Wrapping: Each item is carefully wrapped in protective materials, such as bubble wrap or padded envelopes, to minimize the risk of damage.
2.Boxing: Items are then placed in appropriately sized boxes to ensure a snug fit, preventing movement during shipping. For fragile items, additional padding is added.
3.Sealing: Boxes are securely sealed with durable tape to prevent tampering and ensure that your package remains intact throughout the delivery process.

LABELING

1.Clear Labeling: Each package is clearly labeled with your shipping address and our return address. Labels are affixed in a way that ensures they are easy to read and will not be damaged during shipping.
2.Handling Instructions: Fragile items are marked with special handling instructions, such as "Fragile" or "This Side Up," to ensure proper care during transit.